This policy explains when and how money is returned for orders on Spidey SMM. It works together with our Terms.
Refunds Go to Your Wallet
All refunds are added to your Spidey SMM balance, not to a bank, card or UPI account. You can use that balance for any service.
Partial Orders
If only part of an order is delivered, the system marks it Partial and returns the amount for the undelivered quantity automatically.
Canceled Orders
If an order cannot be delivered, it is marked Canceled and the full charge is returned to your balance. Wrong or broken links are usually canceled by the system.
Some services allow you to request a cancel before they start. Fast services often start right away and cannot be stopped.
When No Refund Is Given
- The profile was made private or the post was deleted during delivery.
- Another order or another panel was used on the same link at the same time.
- The service is marked No Refill and was delivered.
- Problems reported more than 24 hours after an order was completed.
Refill
Eligible services can be refilled within their refill period. Use the Refill button or send your Order ID on WhatsApp. Most refills finish within 24 to 72 hours.
Added Funds
Money added to your wallet cannot be withdrawn to a bank account. Chargebacks or payment disputes can lead to account suspension.
Contact
For refund questions, send your Order ID on WhatsApp (+91 62843 11984) or email spideysmm4@gmail.com.